GDPR: The opportunity for professional services consulting firms

The General Data Protection Regulation (GDPR), implemented May 25th, has introduced a range of new compliance and legal requirements for businesses across all sectors and industries, mainly the need to be accountable with personal data.

Equiteq, with insights from Bart Schermer of Dutch consultancy Considerati, examine the ways professional services consulting firms can turn the compliance burden posed by GDPR into a competitive advantage.

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Case study: Supporting CMF Associates in their search for excellent value and a shared vision


CMF Associates, a provider of transaction and transition-focused financial, operational and human capital solutions, was successfully sold to professional services firm CBIZ, Inc. The US-based firm services private equity firms and their portfolio companies across North America.

Equiteq were initially called upon to determine CMF’s market attractiveness and then hired as the exclusive sell-side advisor for the transaction process.

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Equiteq supports the best of Australian and New Zealand professional services

By Pierre Briand, Managing Director, Equiteq Australia and New Zealand

This year’s Financial Review Client Choice Awards proved that the Australian and New Zealand professional services sector is going from strength to strength. At a glittering award ceremony held in Melbourne last night, professional services firms and practitioners were rewarded for the excellent quality and service they provide to their clients.

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The Australian M&A market outlook

A recent report from Source Global Research suggests Australia has overtaken the US and UK as the second most attractive consulting market in the world – only behind the DACH market (Germany, Austria and Switzerland).

International firms see the Australian economy as a resilient market – which is perhaps no surprise given it’s enjoyed 25 years of consecutive growth – and a strategic outpost to further their goals in Asia. According to the report, the use of consulting services and advisors in the country is now at a level that will garner considerable interests from international businesses and, we believe, act as a catalyst for a significant increase in M&A activity in the coming months.

What’s driving demand for professional services consultants?

The professional services (PS) sector is an important contributor to the Australian economy, employing more than 2.2 million people. Growth in the industry has been driven by demand from complex businesses, which rely on consultants to introduce new innovative processes to improve their products or services and simplify the way they operate.

This trend is reflected in the increased demand for the output of highly skilled labor, the growing use of outsourcing, and a range of technological advancements.

In the last decade or so, Australia has seen sectors such as financial services (FS), mining and engineering grow exponentially, which has driven demand for specialist skills and personnel, creating a high-value and service-based economy.

Geoff Stalley, Partner at Deloitte Australia, said: “Consultants and advisors are in huge demand in Australia at the moment. For instance, the energy and mining sector are increasingly relying on expert consultants to help them build more efficient models and operational technologies to manage risks and significant operating costs.”

And, as technological developments continue to increase the need for a skilled workforce, we can expect fixed wage levels to remain high, attracting even more consultants.

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Consulting Sector M&A Deals for week beginning 11th August

businessman doing handstand on the beachRPS Group plc (UK) acquired CgMs Ltd. (UK)
Deal Size: $21.8 million Industry: Management consulting / Strategy Date: August 2014
RPS announces the acquisition of CgMs Holdings Limited and its subsidiary company CgMs Limited (together “CgMs”), a UK based consultancy providing planning and development services primarily to the residential, retail and commercial property development industries, for a maximum consideration of £13.0 million. Founded in 1997, CgMs has offices in London, Cheltenham, Newark, Manchester and Edinburgh. The companies, which employ 112 permanent staff, work primarily on projects associated with achieving planning consents for the UK property industry. They provide strategic and detailed urban planning advice, as well as advising on historic buildings and heritage assets. The RPS Board sees excellent opportunities in these markets as the planning and development sector emerges from the recession. lan Hearne, Chief Executive of RPS, commented: “CgMs has an excellent reputation and track record. Its skills will complement the services RPS currently provides to the property development sector. Following a period of integration we anticipate CgMs will make a significant contribution to our BNE: Europe business in 2015 and beyond.” RPS Group PLC provides advice for the exploration and production of oil and gas and other natural resources; and development and management of the built and natural environment. CgMs Holdings Limited, through its subsidiary CgMs Limited, provides consulting, planning, and development services to the residential, retail, and commercial property development industries.

TeleTech Holdings Inc. (USA) signed an agreement to acquire RogenSi Worldwide Pty Ltd. (Australia)
Deal Size: Unspecified Industry: HR Consulting Date: August 2014
TeleTech Holdings, Inc., a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has signed an agreement to acquire substantially all operating assets of rogenSi Worldwide PTY, a global leadership and sales execution consulting firm headquartered in Australia, with operations in Asia-Pacific, Europe andNorth America. Under the terms of the agreement, rogenSi will become part of TeleTech’s Customer Strategy Services (CSS) segment. This transaction, which is scheduled to close in August 2014, is expected to be immediately accretive to earnings. “We are pleased to welcome the talented global consulting team from rogenSi to TeleTech,” commented Brian Shepherd, executive vice president, customer Strategy and Customer Technology Services. “With this acquisition we significantly enhance our global presence, client breadth, and ability to positively impact the successful execution of customer engagement strategies. By combining rogenSi’s leadership development and sales effectiveness methodologies with TeleTech’s customer experience strategy, learning innovation, multi-channel operations, and technology consulting, we are uniquely positioned to deliver greater client value on a global basis. With rogenSi, we positively impact the critical change management process necessary to go from strategy to outcome across leaders, managers, sales and contact center associates.” TeleTech Holdings, Inc., together with its subsidiaries, provides customer engagement management solutions in the United States and internationally. RogenSi Worldwide Pty Ltd. provides training and professional development services for leaders, managers, and business professionals.

Winxnet, Inc (USA) acquired KDSA Consulting, LLC (USA)
Deal Size: Unspecified Industry: IT Consulting Date: August 2014
Winxnet announced that its acquisition of KDSA Consulting LLC will allow the company to increase business throughout New England with the addition of 40 sales, service and consulting professionals, as well as new information technology services. John LoConte and Dawn Mortimer, who co-founded KDSA Consulting in 2004, will join Winxnet’s leadership team. LoConte, who has worked in the IT industry for nearly 30 years, previously served as the director of IT services for the Boston Technology Group of RSM McGladrey. Mortimer is a Microsoft-certified Dynamics SL consultant and has more than 25 years of experience in providing technology and business solutions. “Our core values of integrity, honesty and respect in dealing with clients and co-workers directly align with Winxnet’s way of doing business,” LoConte said in a prepared statement. “The integration of the two cultures will strengthen Winxnet’s ability to offer the best complete business technology solutions to organisations in need of IT support and guidance. We are thrilled to be joining the Winxnet team. It is exciting to be a part of a growing company with a strong reputation for service.” Winxnet, Inc. provides information technology (IT) outsourcing and consulting services. KDSA Consulting provides comprehensive business process reviews, accounting software solutions, enterprise network infrastructure assessments, custom programming, training, disaster recovery planning and ongoing end user support.

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